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Terms and Conditions
We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.
KPOPMOM is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order.
All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia).
Once the Delivery Order Confirmation is emailed to you, your shipment items are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
We accept payment through online banking (FPX, Maybank2u, CIMBClicks, UOB, OCBC, HLB, Public Bank, RHB Bank, Affin Bank and Bank Islam), Credit and Debit cards (VISA and MASTERCARD) which are linked to e-GHL online payment gateway during checkout.
You can also make payment through direct bank-in or cheque to our bank account. All payments and cheques will need to be cleared before we deliver your order. Please refer to our Payment & Shipping.
3. Cancellation Policy
Minimum 24 hours notice of order cancellation is required. Shipped and paid orders are not cancellable. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to reject cancellation of special order product that cannot be returned.
4. Return Policy
All returns must be send back to us within 7 working days. Items return must be in its original condition (packaging intact, tag intact, unworn, unwashed and unaltered). Exchanges for items which do not meet all mentioned conditions will be duly declined. We will keep you updated once we received the return items and will email you the credit voucher.
Unless otherwise stated, the services featured on this website are only available within Malaysia, or in relation to postings from Malaysia. All advertising is intended solely for Malaysia market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent from KPOPMOM. We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this website you thereby indemnify us, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
6. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in our site, including without limitation, pricing information, except as required by law.
7. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
8. Modifications to the Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the product (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product.
9. Accuracy of Billing and Account Information
Due to fraud cases, we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
10. Personal Information
11. Dispute and Chargeback
Any Dispute or Chargeback need to be made within 7 days from the payment date else we reserves the right not to entertain any such request. In the event of any dispute, we reserve the right of final decision.
12. Notification of Changes
We reserve the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis
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